Rafael Marcano

Barquisimeto, Venezuela

Rafael Augusto Marcano Arteaga

Profile

WordPress specialist with over 12 years of experience, including 8 years as a Third-Line Support Engineer for Yoast SEO, one of the most popular WordPress plugins. Skilled in advanced troubleshooting, search engine optimization, and technical customer support. 

Professional Experience

Third-line Support Engineer

Yoast BV

Senior support for the free and premium customer base of 10+ million users:

  • Analyze and troubleshoot the plugin’s more complex technical and SEO issues.
  • Create detailed bug reports and feature requests, serving as a liaison between customers and our development team.
  • Successfully trained and onboarded 10+ new support engineers, developing training materials and SOPs.
  • Collaborated with our Partnerships team to onboard 8+ new partners, expanding our user base.
  • Educate customers on SEO best practices through direct support and co-hosting the Yoast “Intro to SEO” webinars.

May 2017 – present

Venezuela, Remote

Freelance Web Developer

Self-employed

Served multiple clients with custom WordPress and web solutions:

  • E-commerce system for local businesses, using WooCommerce.
  • Implementation of an open-source helpdesk solution for multiple companies.
  • Developing a custom invoice tracking platform for an international logistics company, saving more than 30 hours a week for the finance team.
  • Created system for package tracking and SMS customer notifications.

June 2010 – May 2017

Venezuela, Remote

Electrical Protections Engineer

PLC Services S.A

As an Electrical Protections Engineer, I was in charge of designing and implementing protection and control systems. These projects included:

  • Commissioned protection and control systems for electrical substation of voltage levels 230kV, 138kV, 115kV, 24kV, and 13.8KV.
  • Programming of electrical protection relays.

April 2008 – May 2014

Caracas, Venezuela

Electrical Engineer

Hilmave C.A

October 2007 – May 2008

Caracas, Venezuela

Education

Electrical Engineer

Universidad Metropolitana

October 2001 – May 2008

Caracas, Venezuela

Languages

Spanish – Native

English – Fluent

Skills

  • Advanced WordPress knowledge
  • Proficient with web technologies including DNS, CDNs, server management, and Linux command line operations.
  • Basic programming knowledge (Python, PHP)